ALACAD.com
If you have a technical problem that needs to be resolved, or if you just have a technical question, please fill in the Technical Support Request Form below. When completed, click on the "Submit Support Request" button to have your technical request reviewed by an ALACAD Support Technician. You will receive a response within 2 hours, based on whether or not you have an active Support Agreement and/or the priority of your request.

 * = Required Fields

Name:*

  
Title:
Company:*  
Address:
City:
State:  Other: If your state is not listed click here.
Zip:
Telephone:* Area code: -- Ext.   
Fax: Area code: --
Email:*  
Operating System:*    Service Pack: 
Software:*

   Service Pack: 
Other Software:

Software Version:*
Priority:


  1 = Urgent - System Down
  2 = System Impaired
  3 = General Technical Question
Problem:*
 

 

Please provide us with as much information as possible about the problem you're experiencing. It is not necessary to have a current ALACAD Annual Support Agreement to receive technical assistance. However, those customers with active support agreements will receive priority response.
 
 

 

Optional file upload.

After you have uploaded your file click "Submit Support Request" button below. You will receive an email confirmation that your support request has been received and is being reviewed by an ALACAD Support Technician.
NOTE: This form is limited to a 10MB upload limit. If your file is larger than 10MB please call ALACAD at 205-444-3100 or 1-888-442-3100 and ask for an ALACAD Support technician. We can provide you with information to access ALACAD's FTP site to upload larger files.  Contact Us 

Select a file to upload: (Prefer a ZIP file)



Upload may take a few minutes; please wait for uploaded status to display below before pressing the submit button below.

 
 
 

     

Click the "Submit" button ONCE. Thank you.